Our Support & Community page have a separate log-in from the Jivaro homepage so you'll need to set up a new account:
Possible Error: 'A user has already signed up with the given email. Please use the regular sign-in'.
If you've ever sent our Support team an e-mail, an account has automatically been created. To finish the sign-up process simply click 'Get a password' from the Sign In page, enter your email address and we'll send you an email with instructions.