Jivaro is lagging

If you're tables are lagging while you've got Jivaro open, try these solutions to resolve your issue:

Solution 1 - Exclude Jivaro from your anti-virus software

In many cases, anti-virus softwares cause Jivaro to lag PokerStars. If you've got an anti-virus software installed please follow the steps in this guide to exclude Jivaro from being scanned.

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Solution 2 - Make sure you meet our system requirements  

The below charts show our minimum and optimal requirements to run Jivaro. If you currently aren't meeting these requirements, we recommend downgrading your operating system or upgrading your memory card. 

The below chart shows our minimum recommended computer system requirements:

Operating System:	Windows Vista	Windows 7	Windows 8	Windows 10
Processor:	Intel Core 2 Duo or better	Intel Core 2 Duo or better	Intel Core 2 Duo or better	Intel Core 2 Duo or better
Memory:	4GB of RAM	4GB of RAM	8GB of RAM	8GB of RAM

The below chart shows our recommended computer system requirements for optimal performance:

Operating System:	Windows Vista	Windows 7	Windows 8	Windows 10
Processor:	Intel Core i5 or better	Intel Core i5 or better	Intel Core i5 or better	Intel Core i5 or better
Memory:	8GB of RAM	8GB of RAM	16GB of RAM	16GB of RAM

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If neither of these solutions worked for you. Contact us at [e-mail] and we'll look into the issue