If you're tables are lagging while you've got Jivaro open, try these solutions to resolve your issue:
Solution 1 - Exclude Jivaro from your anti-virus software
In many cases, anti-virus softwares cause Jivaro to lag PokerStars. If you've got an anti-virus software installed please follow the steps in this guide to exclude Jivaro from being scanned.
Solution 2 - Make sure you meet our system requirements
The below charts show our minimum and optimal requirements to run Jivaro. If you currently aren't meeting these requirements, we recommend downgrading your operating system or upgrading your memory card.
The below chart shows our minimum recommended computer system requirements:
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Processor: | Intel Core 2 Duo or better | Intel Core 2 Duo or better | Intel Core 2 Duo or better | Intel Core 2 Duo or better |
Memory: | 4GB of RAM | 4GB of RAM | 8GB of RAM | 8GB of RAM |
The below chart shows our recommended computer system requirements for optimal performance:
Operating System: | ![]() |
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Processor: | Intel Core i5 or better | Intel Core i5 or better | Intel Core i5 or better | Intel Core i5 or better |
Memory: | 8GB of RAM | 8GB of RAM | 16GB of RAM | 16GB of RAM |
If neither of these solutions worked for you. Contact us at support@jivaro.com and we'll look into the issue
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